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SAP C_C4H63_2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Insights: The Insights section of the exam evaluates the consultant's ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.

Topic 2

Data Privacy: This section focuses on data privacy considerations in customer data management. SAP Customer Data Solutions Consultants should be well-versed in data protection regulations and privacy-enhancing technologies. The exam may evaluate the ability to implement privacy-compliant data handling processes and ensure adherence to relevant laws and standards.

Topic 3

Data Ingestion: Data ingestion is a core component of customer data platforms, and assesses the consultant's expertise in this area. It covers various methods and tools for importing data from multiple sources into the SAP Customer Data Platform.

Topic 4

Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.

Topic 5

SAP Customer Data Platform: SAP Customer Data Solutions Consultants are expected to demonstrate comprehensive knowledge of the SAP Customer Data Platform. This domain covers the platform's core functionalities, including data collection, unification, and activation.

Topic 6

APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant's understanding of how to integrate and leverage APIs for data exchange and system interoperability.

Topic 7

Implementing B2B: In this final section, the main focus is on implementing SAP Customer Data Solutions in business-to-business (B2B) contexts. SAP Customer Data Solutions Consultants should understand the unique challenges and requirements of B2B customer data management.

Topic 8

Managing Clean Core: This section of the exam measures the skills of SAP Customer Data Solutions Consultants and covers the management of Clean Core in SAP systems. It comprises understanding the principles of maintaining a clean core, which involves keeping the central system free from custom modifications. The exam may assess the ability to implement clean core strategies effectively while ensuring system integrity and performance.

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SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which of the following steps to create an action are supported in SAP Customer Data Platform?
Note: There are 2 correct answers to this question.

A. Defining a name, category, processing purpose, and a description for the action
B. Dragging and dropping a JSON file that contains the schema structure onto the canvas
C. Defining a scheduled polling to execute the action
D. Defining a name, data type, processing purpose, and a description for the action

Answer: A,C

NEW QUESTION # 63
How can you delete a profile from SAP Customer Data Platform?

A. In the console, with System Administrator permissions, go to Administration, select the Unified Customer Profile view, and click Delete.
B. Make an HTTP REST API call with delete query to SAP Customer Data Platform passing the customer ID.
C. In the console, look up the profile in the Unified Customer Profile view, go to the Details tab, and click Delete.
D. Make an HTTP Delete REST API call to SAP Customer Data Platform with the customer ID of the Unified Customer Profile view.

Answer: D

Explanation:
To delete a profile from the SAP Customer Data Platform, you need to make an HTTP DELETE REST API call. This call should be directed to the SAP Customer Data Platform's endpoint with the specific customer ID of the profile you wish to delete. This process is in line with the platform's capabilities to handle profile data management through API calls, ensuring compliance with data privacy regulations such as GDPR. Reference = The information is based on the SAP Knowledge Base Article that discusses the deletion or export of a single customer profile on the SAP Customer Data Platform1.

NEW QUESTION # 64
When an action is triggered via a CX flow, the outbound data is checked by the system to see whether it passes the validation. What happens if it doesn't pass the validation?

A. The action fails and the data is passed to the destination application for auditing purposes.
B. The action succeeds, but an error message is created.
C. The action fails and it's marked for a retry.
D. The action fails and the data is not passed to the destination application.

Answer: D

Explanation:
When an action is triggered via a CX flow in the SAP Customer Data Platform, the system checks the outbound data to ensure it passes the validation. If the data does not pass the validation, the action fails, and consequently, the data is not passed to the destination application. This validation process is crucial as it ensures that only data that meets the predefined criteria is transmitted, maintaining the integrity of the data exchange process1.
Reference =
SAP Help Portal: Action Validation1.

NEW QUESTION # 65
What tools are supported by SAP Customer Data Platform to call external REST APIs? Note: There are 2 correct answers to this question.

A. Connector Studio
B. Generic Webservice Provider
C. Application integration
D. Web Client Application

Answer: A,B

Explanation:
The SAP Customer Data Platform supports the use of the Generic Webservice Provider and Connector Studio to call external REST APIs. The Generic Webservice Provider can call any external REST API endpoints, and when the outbound action is executed, the SAP Customer Data Platform prepares the data and sends it to the configured REST API endpoint. The Connector Studio is recommended for building integrations with REST applications1.
Reference = This information is verified using the SAP Help Portal documentation on the Generic REST API Connector1.

NEW QUESTION # 66
You want to match the outbound data to the destination platform's format.Which normalization rules can be applied? Note: There are 3 correct answers to this question.

A. Find and replace
B. Remove special characters
C. Remove punctuation
D. Remove spaces
E. Append strings

Answer: A,C,D

Explanation:
The SAP Customer Data Platform allows for the application of normalization rules to outbound data to ensure it matches the destination platform's format. The normalization options include:
Remove punctuation: This rule removes all punctuation marks from the data, which can be necessary for formats that do not accept such characters.
Find and replace: This rule replaces an expression (text, numerical sequence, etc.) with a different expression, allowing for customization of data to fit the destination's requirements.
Remove spaces: This rule removes all spaces from the data, which is useful for platforms that require data without spaces, such as in certain phone number formats.
These rules help in transforming the data to meet the specific format requirements of various destination platforms.
Reference = The information provided here is based on the SAP Customer Data Platform's official documentation regarding action normalization1.

NEW QUESTION # 67
......

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